When customer reports duplicated unpaid ordersUpdated 3 hours ago

WHEN a customer reports duplicated unpaid orders and requests cancellation:

• IF the order is unpaid, THEN inform the customer that unpaid orders will be automatically cancelled later and no further action is needed.
• IF the customer requests confirmation, THEN reassure that the unpaid duplicated order will be cancelled automatically and escalate only if the customer needs further assistance.
• ASK customer if customer can provide order number to ease investigate.